FAQ
The default party size for our fixed trips is 4 people, because we have contracted with restaurants for guaranteed tables for a party of 4. However, you may submit a special request for a different party size and we will contact the restaurants to find out whether they may be able to accommodate a different party size or add additional tables for your party. Please note that we cannot guarantee that all or any of the restaurants will be able to accommodate your group for your selected dates. And for larger groups you may need to split your party among multiple tables. In the future OAD Travel plans to offer Custom Trips, which will include the ability (for an additional fee) to specify preferred party size in your trip request.
At this time, OAD Travel services are limited to restaurant and hotel reservations. However, OAD Travel plans to expand operations to offer flight booking options, as well as other transportation (e.g., limos, taxis) booking, concierge, and tour services to its clients.
Due to the unique nature of each trip, once booked your trip is non-refundable, non-transferable and non-modifiable, except in certain limited circumstances: (i) where the selected restaurants and hotels are available on alternate dates, subject to changes in pricing; (ii) where hotels or restaurants are closed or otherwise unable to provide contracted services through no fault of yours, in which case you may be eligible for a refund for the specific services not received; or (iii) where you transfer your trip to a third party at any time up to two weeks before the start date of your trip by informing OAD Travel of such transfer with details of the third-party transferee.
In the future, OAD Travel plans to host an exchange service on its website to identify potential third-party transferees and to facilitate transfers of bookings. Any request to make a minor modification to a restaurant booking time must be made in a timely fashion directly with the restaurant in question and is not guaranteed to be granted. OAD Travel may make certain modifications, including changes to restaurants or hotels, due to unforeseen or changed circumstances. Such additional details are provided in OAD Travel’s Terms and Conditions.
What do I do if I have a special request for a restaurant?
OAD Travel only provides booking services. OAD Travel can provide you with an email address or other contact details for restaurants on your itinerary so that special requests, such as food preferences, food allergies, dietary restrictions, food dislikes, or changes to a reservation time (e.g., from lunch to dinner), may be addressed directly with the restaurant.
What if my flight is cancelled or delayed and I won't arrive at my destination in time for my reservation?
We encourage clients to make flight and other transportation decisions with appropriate consideration of such possibilities and to allow enough time to comfortably honor reservations within their trip package. For example, it may be prudent to schedule your arrival in a city to be at least one day prior to the first dining reservation in your trip package. Clients are also encouraged to take out travel/trip insurance, as may be appropriate. OAD Travel does not provide such insurance coverage.
In addition, it is your responsibility to check and fulfill the passport, visa, health and immigration requirements applicable to your itinerary. You must check requirements for your own specific circumstances with the relevant embassies and/or consulates and your own doctor as applicable. Requirements do change and you must check the up-to-date policies in good time before departure. Most countries now require passports to be valid for at least 6 months after your return date. If your passport is in its final year, you should check with the embassy of the country you are visiting. OAD Travel does not accept any responsibility if you cannot travel, or if you incur any other loss because you have not complied with any passport, visa, immigration requirements or health formalities.
How do I handle payment for supplemental courses or beverages exceeding the minimum beverage spend amount?
Your trip package includes restaurant credits for food and services in the amount specified in your trip package details. In case you add other beverages, foods, or articles to the menu that are not included within your package, the restaurant will bill you directly for such items or services at the end of the meal.
What happens if I show up at the restaurant and they don't have my reservation?
OAD Travel has made reasonable efforts to confirm the restaurant bookings within your trip package. In the event a restaurant does not have a record of your reservation, the restaurant will make reasonable efforts to accommodate you nevertheless. If the restaurant is unable to accommodate you or provide contracted services, clients may be eligible for a refund for the specific services not received.
How do I file a complaint?
If you experience a problem during your visit to any restaurant or hotel, please immediately inform the relevant hotel or restaurant so that they can take steps to rectify or address the issue. If your complaint remains unresolved and you wish to complain further, please send written notice of your complaint to OAD Travel using the Contact Us form on our website or by emailing us at info@oadtravel.com within 15 days of the incident giving rise to your complaint, providing your booking reference and all other relevant information.
Can I bring my own wine (BYOB) to restaurants?
Some of the restaurants allow diners to bring their own wine. However, each restaurant has its own individual policy, and we suggest you communicate directly with the restaurant to confirm whether BYOB is allowed and to learn whether they charge a corkage fee. If they do allow corkage, the cost will be credited towards your beverage minimum.
What if I purchase a trip and I cannot attend one of the reservations because someone in my party becomes ill or injured, or if I have another event to attend that evening?
If you cannot fulfill a reservation for any reason, just notify us and we will put the reservation back into our inventory at no additional cost to you. Please note, however, that there will be no refund for an unused reservation.
What if I want to invite a guest or client to a specific meal and I need a larger table than the one I reserved?
Contact OAD Travel customer service at info@oadtravel.com and we will contact the restaurant for you.
What if I would like to purchase a package for a group larger than the number of people the trip is for?
If you would like us to look into creating a trip for larger parties than what we are offering, please contact customer service at info@oadtravel.com and we will see if the restaurants can accommodate you. Some restaurants have a maximum table size of 4 people, so your party might need to be split between multiple tables at that restaurant.